Episodes

1. Should You Fire the Customer? Released 28 Sep 2012 Douglas Olsen, associate professor of marketing, is teaching the marketing module of the 2012 Small Business Leadership Academy, presented by the W. P. Carey School's Center for...
2. Why Complaints are Good for Business Released 28 Sep 2012 Douglas Olsen, associate professor of marketing, is teaching the marketing module of the 2012 Small Business Leadership Academy, presented by the W. P. Carey School's Center for...
3. Beyond the Better Mousetrap: Why Some Products Fail Released 21 Sep 2012 Douglas Olsen, associate professor of marketing at the W. P. Carey School of Business at Arizona State University, discusses why some products fail, illustrating a key marketing...
4. What Is Marketing? Released 21 Sep 2012 Douglas Olsen, associate professor of marketing at the W. P. Carey School of Business, talks about what marketing is ... and is not.
5. How to Lead: Leverage Those Mutual Dependencies Released 4 Jan 2012 Leaders acquire the power to affect the behavior of others by controlling access to valued resources. But often access involves an element of reciprocity, says W. P. Carey assoc...
6. How to Lead: Discovering the Source of Power Released 4 Jan 2012 One of the characteristics of leadership is the ability to spur others to follow your direction. But exactly how do leaders do it? Kevin Corley, an associate professor of manag...
7. Giving and Receiving Feedback: Conducting a Productive Formal Review Released 19 Oct 2011 When it’s time for that periodic formal review, do you know how to make the session effective? Minu Ipe, clinical associate professor of management and faculty director of the W...
8. Giving and Receiving Feedback: What Is Effective Feedback? Released 3 Oct 2011 Feedback is an important tool for developing great employees, says Minu Ipe, clinical professor of management and faculty director of the W. P. Carey MBA Evening Program. She ex...
9. Hiring for a Good Person/Culture Fit Released 15 Sep 2011 Research shows that when people fit in the culture of the organization in which they work, they are happier, more engaged, more productive and they provide better service. Angel...
10. How to Build Company Culture Released 15 Sep 2011 You’ve determined that a particular culture will allow you to execute your business strategy, but how do you build it? Angelo Kinicki has years of research and consulting experi...
11. Giving and Receiving Feedback: Seize the Moment! Released 14 Sep 2011 If you think that the only opportunity to give or get feedback on job performance is the annual review session, you are missing many chances to improve your employees and your b...
12. What Is Culture, and Why Is It Important? Released 6 Sep 2011 Part One: If asked, could you describe the culture of your company? You should, because as management professor and leadership consultant Angelo Kinicki says, culture is importa...